Privacy Policy

01 Who We Are

AK8 is a Nepal-based e-commerce business operating under the website ak8123.com, selling wireless keyboards, mice, and peripheral accessories. We are registered and operating from New Baneshwor, Kathmandu, Bagmati Province, Nepal.

For any privacy-related concerns, you may contact us at info@ak8123.com or call us at +977 980-1234567.

02 Information We Collect

We collect personal information that you provide to us directly, or that is generated automatically when you use our website. This may include:

Type	Details	How Collected
Identity Data	Full name, username or similar identifier	Order form, contact form
Contact Data	Email address, phone number, delivery address	Order form, contact form
Transaction Data	Order details, payment method (not card numbers), order history	Purchase process
Technical Data	IP address, browser type, device type, pages visited	Automatically via cookies
Communication Data	Messages sent to us via email, phone, or contact form	Direct communication

We do not collect or store full payment card numbers, eSewa PINs, Khalti passwords, or any sensitive financial credentials. Payment processing is handled entirely by the respective payment gateway providers.

03 How We Use Your Data

We use your personal information only for legitimate purposes related to running our business and serving you. Specifically:

• To process and fulfil your orders, including arranging delivery to your address
• To communicate with you about your order status, delivery updates, and support requests
• To handle warranty claims, returns, and refunds
• To respond to your enquiries submitted via phone, email, or our contact form
• To send you order confirmations and receipts
• To improve our website, products, and customer experience based on usage patterns
• To comply with legal obligations under applicable Nepali law

We will only send you marketing communications if you have explicitly opted in. You may unsubscribe from these at any time.

04 Sharing Your Data

We do not sell, rent, or trade your personal information to any third party. We may share your data only in the following limited circumstances:

• Delivery Partners: We share your name, address, and phone number with our courier partners (e.g. Pathao, Delivery Boy, local couriers) solely for the purpose of delivering your order.
• Payment Processors: When you pay via eSewa, Khalti, ConnectIPS, or other gateways, you interact directly with those platforms. We receive only a confirmation of payment — not your credentials or card details.
• Legal Requirements: We may disclose your information if required by Nepali law, court order, or government authority.
• Business Transfers: In the unlikely event of a merger or acquisition, your data may be transferred as part of business assets, and you will be notified in advance.

All third parties we work with are expected to handle your data securely and only for the specified purpose.

05 Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use the following types of cookies:

• Essential Cookies: Required for the website to function properly (e.g. shopping cart, session management). These cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our site (e.g. Google Analytics). This data is aggregated and anonymous.
• Preference Cookies: Remember your settings and preferences for future visits.

You can control or disable non-essential cookies through your browser settings at any time. Note that disabling cookies may affect certain website functionality.

06 Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. These include:

• SSL/TLS encryption on all pages of ak8123.com (HTTPS)
• Restricted access to customer data — only authorised team members can access order information
• Secure hosting infrastructure with regular security updates
• We do not store any payment credentials on our servers

Despite our best efforts, no method of internet transmission or storage is 100% secure. If you suspect any unauthorised use of your data, please contact us immediately at info@ak8123.com.

07 Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

• Order data is retained for up to 5 years for accounting and warranty purposes
• Contact form submissions are retained for up to 1 year unless an ongoing matter requires longer retention
• Technical/analytics data is retained in anonymised form and reviewed periodically

Once your data is no longer needed, we will securely delete or anonymise it.

08 Your Rights

You have the following rights regarding your personal data held by AK8:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate or incomplete data
• Deletion: Request that we delete your personal data, subject to legal obligations
• Objection: Object to the use of your data for marketing purposes at any time
• Portability: Request that we provide your data in a machine-readable format
• Withdrawal of Consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us using the details in Section 12 below. We will respond within 14 business days.

09 Third-Party Links

Our website may contain links to third-party websites such as payment gateways (eSewa, Khalti), courier tracking portals, or social media platforms. These websites have their own privacy policies and we have no control over their content or practices.

We encourage you to review the privacy policy of any third-party site you visit. AK8 is not responsible for the privacy practices of external websites.

10 Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has submitted personal information to us, please contact us at info@ak8123.com and we will promptly delete the information.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a notice on our homepage or notify you via email if the changes materially affect your rights

We encourage you to review this page periodically. Your continued use of ak8123.com after any changes constitutes acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please reach out to us through any of the following channels: