Warranty Policy

01 Overview

AK8 stands behind the quality of every product we sell. Our warranty covers genuine manufacturing defects and hardware failures that occur under normal use conditions. It does not cover damage caused by misuse, accidents, or unauthorised modifications.

Unlike many online stores in Nepal that sell products without any after-sales support, AK8 provides a genuine, locally-administered warranty. All claims are assessed and resolved by our team in Kathmandu — you will never be told to contact an overseas manufacturer directly.

02 Warranty Period

The warranty period begins on the date of purchase as recorded in our order system. The following warranty durations apply:

The warranty period is not extended if a product is repaired or replaced under warranty. The replacement or repaired unit assumes the remaining warranty period of the original purchase.

03 What Is Covered

The following are considered valid warranty claims:

05 How to Make a Claim

To initiate a warranty claim, follow these steps:

06 Claim Assessment

Upon receiving a product for warranty inspection, our team will:

• Inspect the product within 2 business days of receipt
• Verify the reported defect and determine whether it qualifies under the warranty terms
• Check that the product has not been tampered with, physically damaged, or exposed to liquid
• Notify you of the outcome and proposed resolution within 1 business day of inspection

If the inspection reveals that the defect is not covered under warranty (e.g. physical damage), we will inform you of any available out-of-warranty repair options and associated costs before proceeding. You may choose to have the product returned to you at no repair cost if you decline.

07 Warranty Resolution

Depending on the nature and severity of the defect, AK8 may offer one of the following resolutions at our discretion:

• Repair: The defective component is repaired and the product returned to you
• Replacement: The product is replaced with the same model. If the exact model is no longer available, an equivalent or upgraded model will be offered
• Refund: In cases where neither repair nor replacement is feasible, a partial or full refund may be issued depending on the age of the product and the nature of the defect

AK8 reserves the right to determine the most appropriate resolution. We will always communicate our decision clearly and offer you the best possible outcome within the terms of this warranty.

08 Out-of-Warranty Repairs

If your product is outside the warranty period, or if the damage is not covered under warranty, we may still be able to help. AK8 offers out-of-warranty repair services for a fee.

• A repair cost estimate will be provided before any work is carried out
• You are under no obligation to proceed once you receive the estimate
• If you decline the repair, the product will be returned to you and only the courier cost will apply

To enquire about out-of-warranty repairs, contact us at info@ak8123.com.

09 Proof of Purchase

A valid proof of purchase is required for all warranty claims. Accepted forms include:

• Order confirmation email or SMS from AK8
• AK8 order receipt or invoice
• Screenshot of your order from ak8123.com showing the order date and product
• Payment confirmation from eSewa, Khalti, or bank showing the transaction to AK8

Claims without valid proof of purchase will not be processed. If you have lost your receipt, please contact us — we may be able to retrieve your order record from our system using your name and phone number.

10 Warranty & Returns

The warranty policy is separate from our Return & Refund Policy. Here is how they differ:

• Return & Refund Policy applies within 7 days of delivery and covers unopened products, wrong items, or items damaged on arrival
• Warranty Policy applies from day 1 through the full warranty period (up to 6 months) and covers manufacturing defects and hardware failures that develop during use

If you received a product that was damaged on arrival, please use the Return & Refund process instead, as it provides a faster resolution path for delivery-related issues.

11 Limitations

To the extent permitted by applicable Nepali law, AK8's liability under this warranty is limited to repair, replacement, or refund of the defective product. We are not liable for:

• Any indirect, incidental, or consequential damages arising from product failure
• Loss of data, productivity, or business resulting from a defective product
• Damage to other equipment caused by the use of our product

This warranty gives you specific legal rights. You may also have other rights which vary depending on applicable consumer protection laws in Nepal. This warranty does not affect your statutory rights.

12 Contact Us

To submit a warranty claim or ask any warranty-related questions, please reach out to our support team.